Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information. Carters Lettings are committed to ensuring that your privacy is protected and our use of your personal information is governed by this Privacy Notice. If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated. If we make substantial changes to our Privacy Notice we will endeavor to inform you directly about these changes.

Contact Details

Carters Surveyors Lettings (15777345)
4 Albany Road
Birmingham
B17 9JX

Telephone: 0121 803 4708

Email: lettings@carterssurveyors.co.uk

What Information We Collect, Use, and Why

We collect or use the following information to provide and improve products and services for clients, operation of client or customer accounts:

• Names and contact details
• Addresses
• Gender
• Occupation
• Date of birth
• Marital status
• Third party information (such as family members or other relevant parties)
• Payment details (including card or bank information for transfers and direct debits)
• Financial data (including income and expenditure)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Employment details (including salary, sick pay and length of service)
• Credit history and credit reference information
• Information relating to compliments or complaints
• Audio recordings (eg calls)
• Records of meetings and decisions
• Account access information
• Website user information
• Information used for security purposes

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

• Names and contact information
• Financial information eg for fraud prevention or detection
• Location data

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Addresses

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Safeguarding information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Addresses
• Information relating to health and safety
• Correspondence
• Location data

Where We Get Personal Information From

• Directly from you
• Regulatory authorities
• Legal bodies or professionals
• Debt collection agencies
• Publicly available sources
• Previous employment
• Credit reference agencies
• Suppliers and service providers

How Long We Keep Information

We will keep your information for as long as is reasonably necessary, typically up to 7 years depending on legal obligations.

Who We Share Information With

• Debt collection agencies
• Within the company
• Financial or fraud authorities
• Insurance companies or brokers
• Professional or legal advisors
• Regulatory authorities
• Suppliers and service providers
• Third parties i.e. referencing companies, utility providers, ID check companies.

How to Complain

If you have any concerns about our use of your personal data, you can contact us using the details above.

You can also complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint